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Customer Service Supervisor/1-User License 217655

Item #: 217655

The last day to order Avaya ADI licenses in December 6th. Going forward, all IP Office license orders will need to be in PLDS format. If your system is Release 9.1 or lower, please contact us at 888-922-5200 to discuss your options.
The IP Office Customer Service Supervisor 1 User RFA (217655) provides 1 license to the Supervisor profile of the Customer Call Reporter application.

  • 1 user per RFA seat
  • Includes the IP Office Customer Call Reporter, a browser-based, drag-and drop-application
  • Customized reports, scheduled report delivery
  • 3 customizable Supervisor views
  • Summzarized Agent view based upon supervisor
  • Provides real-time data on key statistics that help improve staff efficiency and improve customer relations
  • Supports up to 30 Supervisors and 150 Agents
  • Included with IP Office Advanced Edition

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