The last day to order Avaya ADI licenses was December 6, 2019. Going forward, all IP Office license orders will need to be in PLDS format. If your system is Release 9.1 or lower, please contact us at 888-922-5200 to discuss your options
The IP Office IP500 R9.0 Advanced Edition RFA enables a number of advanced features targeted toward contact centers and other customer service-centric businesses.
IP Office IP500 R9.0 Advanced Edition Features:
IP Office Customer Call Reporting (CCR)
ContactStore Call Recording Library
Interactive Voice Response (IVR) with external databases
Visual Basic Scripting
8 ports of Text-to-Speech (TTS) to allow database queries using IVR to be read over the phone
Automated 24/7 self service for accessing information, getting directions, checking status of orders, and more
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