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Avaya IP Office R9 Advanced Edition ADI License 275617

Item #: 275617

The last day to order Avaya ADI licenses was December 6, 2019. Going forward, all IP Office license orders will need to be in PLDS format. If your system is Release 9.1 or lower, please contact us at 888-922-5200 to discuss your options

The IP Office IP500 R9.0 Advanced Edition RFA enables a number of advanced features targeted toward contact centers and other customer service-centric businesses.

IP Office IP500 R9.0 Advanced Edition Features: 

  • IP Office Customer Call Reporting (CCR)
  • ContactStore Call Recording Library
  • Interactive Voice Response (IVR) with external databases
  • Visual Basic Scripting
  • 8 ports of Text-to-Speech (TTS) to allow database queries using IVR to be read over the phone
  • Automated 24/7 self service for accessing information, getting directions, checking status of orders, and more
  • Real-time customer service management
  • Seamless retrieval of recorded calls
  • Advanced Edition requires valid Preferred & Essential Edition license
  • Use with Release 9.0 only, not supported on Release 9.1

For more IP Office IP500 R9.0 Advanced Edition information: