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Avaya IP Office R9 Advanced Edition ADI License 275617

Item #: 275617

The IP Office IP500 R9.0 Advanced Edition RFA enables a number of advanced features targeted toward contact centers and other customer service-centric businesses.

IP Office IP500 R9.0 Advanced Edition Features: 

  • IP Office Customer Call Reporting (CCR)
  • ContactStore Call Recording Library
  • Interactive Voice Response (IVR) with external databases
  • Visual Basic Scripting
  • 8 ports of Text-to-Speech (TTS) to allow database queries using IVR to be read over the phone
  • Automated 24/7 self service for accessing information, getting directions, checking status of orders, and more
  • Real-time customer service management
  • Seamless retrieval of recorded calls
  • Advanced Edition requires valid Preferred & Essential Edition license
  • Use with Release 9.0 only, not supported on Release 9.1

For more IP Office IP500 R9.0 Advanced Edition information: