The last day to order Avaya ADI licenses in December 6th. Going forward, all IP Office license orders will need to be in PLDS format. If your system is Release 9.1 or lower, please contact us at 888-922-5200 to discuss your options
The IP Office IP500 R9.0 Customer Service Supervisor 1 RFA provides one user license for the Customer Service Supervisor profile.
IP Office IP500 R9.0 Customer Service Supervisor License Features:
Enables service supervisors to track, measure and create reports for agent productivity via a web browser
Enables supervisor to use IP Office Customer Call Reporter
Supervisors can manage sales activities, judge the value of marketing campaigns and see how well agents are handling sales and service calls
Up to 30 supervisors can be licensed on IP Office Customer Call Reporter
One license required per user
Use this license for Release 9.0+ with ADI licensing
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