Avaya Call Reporting helps you manage your phone system and business with ease and confidence. Cradle-to-grave call reporting and tracking is presented through over 50 standard reports.  Avaya requires the purchase of a maintenance contract with ACR.

Avaya Call Reporting Standard Reports Features:

Account Code • Account Code Summary • Calls by Account Code Agent • Agent Calls & Summary • Agent Inbound Calls & Summary • Agent Outbound Calls & Summary • Agent Summary by Group • Agent Talking Summary • Agent Transfer Summary • Agent Voicemail Summary • Event Sequence Calls by Agent • Excessive (Event Type) by Agent Call Direction • Call Direction Summary • Calls by Call Direction Call Costing • Agent Call Cost & Summary • Roles Call Cost & Summary Caller ID • Calls by Caller ID • Inbound Caller ID Summary External Number • Calls by External Party • External Number Summary Group • Excessive (Event Type) by Group • Group Abandoned Calls • Group Event Summary • Group Presented Calls • Group Summary • Group Summary by Agent • Queued Calls by Group • Queued Call Volume • Queue Summary by Group List of Calls • 911 Calls • Abandoned Calls • Agent Calls • Agent Inbound Calls • Agent Outbound Calls • Call Details • Calls by Account Code • Calls by Call Direction • Calls by Caller ID • Calls by External Party • Conference Calls • Event Sequence Call List • Event Sequence Calls by Agent • Excessive (Event Type) by Agent • Excessive (Event Type) by Group • Group Abandoned Calls • Group Presented Calls • Inbound Calls by Local Number • Queued Calls by Group Local Number • Inbound Calls by Local Number • Local Number Inbound Summary Time Interval • Agent Call Volume • Inbound Call Performance • Inbound Call Summary • Lost Call Summary • Outbound Call Summary • Inbound Call Service Level Trunk • Trunk Usage by Time • Trunk Usage Summary Tag • Tag Summary No Tag • Basic System Totals • Cradle to Grave